Refund Policy
though we endeavor to provide that best to you , if unintentionally ,you are not satisfied with the quality of our product or service , you can contact us , and we will get back to you at the earliest to address your concerns and exchange / refu the products.
products:
only for items received with a purchase, please contact us at .we will try resolve it as soon as possible.
how to return a falty order?
if you receive a product with a manufacturing defect or if it is not something you ordered for or if it was misrepresented on our website, contact us within 24 hours from reciving the product to shop23@gmail….
we will assist you on how to go ahead with the return through email.
kindly return the product back to us within 7 working days with the original packing and a copy of the invoice.
always give back your items using registered airmail or courier.
any shipping cost with regards to the return of the product will have to be borne by fashion house.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address.